Refund & Cancellation Policy

Last Updated: December 2024

At Digital Sales Academy Ltd, we are committed to delivering high-quality digital courses and training programs. We stand behind our products and want you to be completely satisfied with your purchase.

Refund Policy

We offer a 90-day money-back guarantee on all eligible purchases. If you are not satisfied with your purchase, you may request a refund within 90 days from the date of purchase.

How to Request a Refund

Refund requests can be made by emailing us at salesacademydigital@gmail.com with your order number and reason for the request. We aim to process all refund requests within 2-5 business days.

Refund Exclusions

Refunds will not be issued in the following cases:

  • Expired timeframe: The refund request is submitted after the 90-day period has expired from the original purchase date.
  • Fraudulent activity: There is evidence of fraudulent intent, abuse, or bad faith usage, including but not limited to excessive downloading or unauthorized sharing of course materials.
  • Terms violation: You have violated our Terms of Use or engaged in prohibited activities.
  • Incomplete information: Refund requests that do not include sufficient order details or valid contact information.

Cancellations

Since our products are digital and delivered instantly or within 24 hours, cancellations are only possible before the product has been accessed or downloaded.

Once access is granted to digital content, cancellations are not available, but you may still be eligible for a refund under our refund policy outlined above.

Processing Time

Once your refund request is approved:

  • Refunds are processed within 2-5 business days
  • The refund will be credited to your original payment method
  • Depending on your bank or card issuer, it may take an additional 3-10 business days to appear in your account

Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion, such as when technical issues have significantly impacted your ability to access or use the purchased materials.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Digital Sales Academy Ltd

Lytchett House, 13 Freeland Park

Wareham Road, Poole

Dorset, BH16 6FA

United Kingdom

We aim to respond to all emails within 2 business days.

Built with v0